1. 11th employee engagement meta-analysis, Gallup, 2024
2. Achor, Positive Intelligence. Harvard Business Review, Jan-Feb 2012 issue
3. Alia-Klein et al, What is in a Word? No Versus Yes Differentially Engage the Lateral Orbitofrontal Cortex, Emotion, 2007
4. Amabile, Barsade, Mueller and Staw, Affect and Creativity at Work. Administrative Science Quarterly, 50 2005
5. Ambady et al, Harvard, ‘Surgeons’ tone of voice: A clue to malpractice history’. Surgery, vol 132, 2002
6. Bauman et al, Getting it right: why bother with patient-centred care?, Medical Journal of Australia, 2003
7. Bertrand, Evian, Positive communication behaviour (rather than neutral) prior to a critical situation improves clinical performance, British Journal of Anaesthesia, 2021
8. Bill Bradley, ‘Life on the Run’, 1976
9. Boorman NHS Health and Well-being: final report. London: Department of Health, 2009 and The Kings Fund 2012
10. Broadbent et al, ‘Psychological Stress Impairs Early Wound Repair Following Surgery’. Psychosomatic Medicine, 2003
11. Butow et al, Oncologists’ reactions to cancer patients’ verbal cues, Psycho-Oncology, 2002
12. Butow PN, Kazemi JN, Beeney LJ, Griffin AM, Dunn SM, Martin HN, Tattersall MD, Promoting patient participation and shortening cancer consultations: A randomized trial, British Journal of Cancer, 1996
13. Carmelli D, Rosenman RH, Swan GE. The Cook and Medley HO scale: a heritability analysis in adult male twins. Psychosom Med. 1988 Mar-Apr;50(2):165-74. doi: 10.1097/00006842-198803000-00006. PMID: 3375406.
14. Charlton, N., Pine, K.J. & Fletcher, B. (C), Diversity and inclusiveness, wellbeing and openness to change: the effects of a Do Something Different programme in a global organisation. © Do Something Different Ltd 2016
15. Charmel and Frampton, Building the business case for patient centred care, Healthcare Financial Management, 2008
16. CIPD, Bullying at work, 2012
17. Clifton, J. D. W., & Meindl, P. (2021). Parents think—incorrectly—that teaching their children that the world is a bad place is likely best for them. The Journal of Positive Psychology, 17(2), 182–197. https://doi.org/10.1080/17439760.2021.2016907
18. CloverPop, Hacking Diversity with Inclusive Decision-Making, 2017
19. Cole-King and Harding, Psychological factors and delayed healing in chronic wounds’. Psychosomatic Medicine, 2001
20. Dawson JF, West MA, Admasachew L, Topakas A, NHS Staff Management and Health Service Quality; London, Department of Health, 2011
21. Dixon-Woods M, Baker R, Charles K, West M, et al. Culture and behaviour in the English National Health Service: overview of lessons from a large multimethod study, BMJ Quality & Safety 2014;23:106-115.
22. Eastaugh, Reduced litigation costs through better communication’. Physician Exec., 2004
23. Eliciting the Patient’s agenda, Journal of Internal Medicine, 2018
24. Emily Grijalva, Timothy D. Maynes, Katie L. Badura, and Steven W. Whiting, 2020: Examining the “I” in Team: A Longitudinal Investigation of the Influence of Team Narcissism Composition on Team Outcomes in the NBA. AMJ, 63, 7–33, https://doi.org/10.5465/amj.2017.0218
25. Emma Seppälä and Kim Cameron, “The Best Leaders Have a Contagious Positive Energy”, Harvard Business Review, April 18 2022
26. Eric S. Kim et al, Volunteering and Subsequent Health and Well-Being in Older Adults: An Outcome-Wide Longitudinal Approach, American Journal of Preventative Medicine, June 2020″
27. Ernst Young, Building a sense of belonging, 2022
28. Extent and Effects of Workplace Bullying Survey, KnowBull, 2010
29. Fast and Chen, When the Boss Feels Inadequate: Power, Incompetence, and Aggression, Journal of Psychological Science, 2009
30. Foulk, T, Woolum, A, Erez, A, Catching rudeness is like catching a cold: The contagion effects of low-intensity negative behaviors. Journal of Applied Psychology, Vol 101(1), Jan 2016, 50-67
31. G Namie, Workplace Bullying Institute, Impact of workplace bullying on individuals health, 2012
32. G Namie, Workplace Bullying Institute, National Study, 2014
33. Gilles Hilary, Charles Hsu, Benjamin Segal, Rencheng Wang, “The Bright Side of Mangerial Over-optimism”, Journal of Accounting and Economics, 2016, vol. 62, issue 1, 46-64
34. Globoforce Mood Tracker
35. Gottman, What Predicts Divorce?: Relationship Between Marital Processes and Marital Outcomes. Psychology Press,1993.
36. Greenberg, Margaret H. Mrs. and Arakawa, Dana, “Optimistic Managers & Their Influence on Productivity & Employee Engagement in a Technology Organization” (2006). Master of Applied Positive Psychology (MAPP) Capstone Projects. 3. http://repository.upenn.edu/mapp_capstone/3
37. Gruber, Gelman, Ranganath, States of Curiosity Modulate Hippocampus-Dependent Learning Via the Dopaminergic Circuit. Neuron, 2014
38. Halpern J., From Detached Concern To Empathy: Humanising Medical Practice, Oxford University Press, 2001
39. Harvard Business Review
40. Holt-Lunstad J, Smith TB, Layton JB (2010) Social Relationships and Mortality Risk: A Meta-analytic Review. PLoS Med 7(7): e1000316. https://doi.org/10.1371/journal.pmed.1000316
41. Isen et al, Positive Affect Facilitates Creative Problem Solving. Journal of Personality and Social Psychology, 1987
42. It Pays to be Optimistic, Jennifer Robinson, Gallup, August 9 2007
43. J Medina, cited by Williams, The Silent Epidemic, Psychology Today, 2011
44. James R. Langabeer II Jami DelliFraine, (2011),”Does CEO optimism affect strategic process?”, Management Research Review, Vol. 34 Iss 8 pp. 857 – 868 Permanent link to this document: http://dx.doi.org/10.1108/01409171111152484
45. Kain et al, Preoperative Anxiety, Postoperative Pain and Behavioural Recovery in Young Children Undergoing Surgery. Pediatrics. 2006
46. Katz D, Blasius K, Isaak R, et al. Exposure to incivility hinders clinical performance in a simulated operative crisis, BMJ Qual Saf 2019;28:750-757
47. Know Bull Australia, Extent and Effects of Workplace Bullying Survey, 2010
48. M Nielsen, G Nielsen, Notelaers, and Einarsen. Workplace Bullying and Suicidal Ideation: A 3-Wave Longitudinal Norwegian Study. American Journal of Public Health: November 201
49. Managers Have Major Impact on Mental Health: How to Lead for Wellbeing (forbes.com)
50. Manary et al, The Patient experience and health outcomes, New England Journal of Medicine. 2013
51. McCraty R et al, The impact of a new emotional self-management program on stress, emotions, heart rate variability, DHEA and cortisol, Integrative Psychological and Behavioral Science, 1988 https://self-compassion.org/the-research
52. Newberg and Waldman, Words Can Change Your Brain. Penguin Publishing, 2013
53. Nicholls, Quigley, Webb, Page (MORI) Frontiers of performance in the NHS II, 2006
54. Norman, The effects of stress on wound healing and leg ulceration’. British Journal of Nursing, 2003
55. Nyberg, Managerial leadership and ischaemic heart disease among employees: the Swedish WOLF study, Journal of Occupational and Environmental Medicine, 2009
56. Optimism and your health, Harvard Health Publishing, May 2008
57. Oswald, Proto, and Sgroi, A New Happiness Equation: Worker + Happiness = Improved Productivity. Warwick Economics Research Institute Bulletin no.2, 2009/10
58. P. J. Zak, The Neuroscience of Trust. Harvard Business Review, Jan-Feb 2017 issue
59. Porath and Pearson, The price of incivility, Harvard Business Review
60. Porath, Erez, Does Rudeness Really Matter? The Effects of Rudeness on Task Performance and Helpfulness. Academy of Management Journal, 2007
61. Press Ganey Inc, The Relationship Between HCAHPS Performance and Readmission Penalties, 2012
62. Prins JT et al, Burnout and engagement among resident doctors in the Netherlands: a national study’. Medical Education, 2010
63. Riskin A et al, The Impact of Rudeness on Medical Team Performance: A Randomized Trial, Pediatrics, September 2015
64. Riskin, Bamberger, Gratitude improves team performance in high stress situations, Pediatrics volume 143, number 19
65. R Kline, J Warmington (2024), Too Hot to Handle? Why concerns about racism are not heard or acted on
66. Sexism in Medicine, British Medical Association, 2021
67. Singh Ospina, N., Phillips, K.A., Rodriguez-Gutierrez, R. et al. Eliciting the Patient’s Agenda- Secondary Analysis of Recorded Clinical Encounters. J GEN INTERN MED 34, 36–40 (2019). https://doi.org/10.1007/s11606-018-4540-5
68. Stavrova O, Ehlebracht D. Cynical beliefs about human nature and income: Longitudinal and cross-cultural analyses. J Pers Soc Psychol. 2016 Jan;110(1):116-32. doi: 10.1037/pspp0000050. Epub 2015 May 25. PMID: 26011659.
69. Stavrova, O., Ehlebracht, D., & Ren, D. (2024). Cynical people desire power but rarely acquire it: Exploring the role of cynicism in leadership attainment. British Journal of Psychology, 115, 226–252.
70. Stewart MA et al, The impact of patient-centered care on outcomes. J Fam Pract, 2000
71. Stewart MA., Effective physician-patient communication and health outcomes’. Canadian Medical Association Journal. 1995
72. Subramaniam et al, A brain mechanism for facilitation of insight by positive affect. Journal of Cognitive Neuroscience, 2009
73. Substance Abuse and Mental Health Services Administration (2009). Results from the 2008 National Survey on Drug Use and Health: National Findings (Office of Applied Studies, NSDUH Series H-36, HHS Publication No. SMA 09-4434
74. Susan David, How to be kinder to yourself, Feb 2020, Ideas.ted.com
75. The Business Case for Curiosity’, Harvard Business Review, 2018
76. The Joint Commission, National Patient Safety Goals Manual, Chicago, 2008
77. The Power of listening in helping people change, Harvard Business Review, 2018
78. ‘The State of the American Manager’, Gallup, 2015
79. Thompson, E. and Miller, J. (2024) Neuroinclusion at work. Survey report. London: Chartered Institute of Personnel and Development
80. Wang, Shen, Xu, Liu, Ma, Zhao, Fu, Pan, Feng and Li, Negative Words on Surgical Wards Result in Therapeutic Failure of Patient-controlled Analgesia and Further Release of Cortisol After abdominal Surgeries. Minerva Anestesiologica, 2008
81. Weinman et al, Enhanced wound healing after emotional disclosure intervention’. British Journal of Health Psychology, 2008
82. World’s Largest Ongoing Study of the Employee Experience, Gallup, 2024
83. Xanthopoulou, D., Bakker, A., Demerouti, E., & Schaufeli, WB. (2007). The role of personal resources in the job demands-resources model. International Journal of Stress Management, 14, 121-141. https://doi.org/10.1037/1072-5245.14.2.121
84. Youssef, Carolyn M. and Luthans, Fred, “Positive Organizational Behavior in the Workplace: The Impact of Hope, Optimism, and Resilience” (2007). Management Department Faculty Publications. Paper 36. http://digitalcommons.unl.edu/managementfacpub/36
85. Zak P, The Neuroscience of Trust, Management behaviors that foster employee engagement, Harvard Business Review (Jan 2017)
86. NHS Safety Council, Bullying in Healthcare, NHS Employers, (Jan 2019)
87. Roger Kline & Duncan Lewis (2019) The price of fear: Estimating thefinancial cost of bullying and harassment to the NHS in England, Public Money & Management,39:3, 166-174
88. Zenger and Folkman, The Extraordinary Leaders, University of Michigan, 2009
89. NHS Staff Survey Results Archive, https://www.nhsstaffsurveys.com/results/results-archive/
