Epsom and St Helier University Hospitals NHS Trust
Engaging over 3,000 staff to embed a new, purpose-driven culture to boost staff satisfaction - and CQC Rating
After receiving a ‘requires improvement rating from the Care Quality Commission, Harrogate and St Helier University Hospitals NHS Trust achieved success when it embraced cultural development. Through our high-intensity programme focussed on cultural improvement, the trust received almost 10,000 more positive comments from patients about the care received, as well as a significantly upgraded rating by the CQC.
Harrogate and District NHS Foundation Trust
Developing inclusive, compassionate, and kind leadership to nurture a culture where everyone feels supported
Looking to create a happier and healthier work environment and deliver high-quality care to the communities it serves, the Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust sought support from A Kind Life to develop a culture shift in the organisation. Through our suite of co-created solutions, leaders across the organisation are now equipped to improve performance through appreciation, not criticism, and create an environment where people feel safe and skilled to speak up and receive feedback.
The Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust
Turbo-charging culture transformation to embed values, increase staff morale and foster an environment of kindness and respect
The Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust had been through a tumultuous time, with the organisation in and out of special measures over a number of years and staff feeling unheard and morale at an all-time low. We were bought in to change the culture across the organisation at scale and pace, transforming the organisation through a trust-wide culture transformation programme. By bringing values to life across the organisation and by threading them through all aspects of operations, the trust has reported that colleagues are kinder and more respectful to one another, resulting in a higher quality of care for patients.
