How do you build workplaces where people feel heard, valued and inspired?
For Phillip Marshall, Executive Director of Workforce and OD at Mid Yorkshire Teaching NHS Trust, it’s all about kindness. A passionate advocate for staff engagement, Phillip leads by example, showing how small actions can make a big impact.
In our latest episode of the Kinder Conversations podcast, Phillip joins Tim Keogh to share his journey of culture transformation, outlining what we can all learn from simple yet powerful conversations and how kindness can shape better outcomes for both staff and patients.
Tune in to discover:
- Why, inspired by Professor Michael West’s work, Phillip makes an active effort to listen with fascination
- Why visible leadership and building rapport are essential for staff motivation
- Practical tips on using values and behaviours for hiring, motivating staff and resolving conflicts respectfully
- How Phillip uses NLP (Neuro-Linguistic Programming) techniques to improve communication and understanding
This episode is packed with practical insights, relatable stories and plenty of inspiration for leaders looking to build a more engaged, positive workplace.
